Policy

Shipping and Delivery Policy:

  • We offer free shipping on all orders over $50 within the continental United States.
  • Orders are typically processed and shipped within 1-2 business days.
  • Estimated delivery times are 3-7 business days for standard shipping and 1-3 business days for expedited shipping.
  • We currently do not offer international shipping.

Returns and Refunds Policy:

  • We accept returns for most products within 30 days of purchase, as long as they are in new, unused condition with original packaging.
  • Customers are responsible for return shipping costs, unless the item was damaged or defective upon receipt.
  • Refunds will be issued to the original form of payment, minus any applicable restocking fees.
  • Customized or personalized items cannot be returned or refunded.

Privacy Policy:

  • We collect and use customer information only for the purposes of processing orders and improving our services.
  • We do not share customer information with third parties, except for necessary information shared with shipping partners to fulfill orders.
  • Customers can opt-out of marketing communications at any time.

Customer Service Policy:

  • Our customer service team is available via phone, email, or live chat during business hours (9am-5pm EST, Monday-Friday).
  • We strive to respond to all customer inquiries within 24 hours.
  • We are committed to resolving any customer complaints or issues in a timely and professional manner.

Terms and Conditions of Use:

  • By using our website and purchasing our products, customers agree to our terms and conditions, including disclaimers of liability and limitations on liability for consequential damages.
  • All content on our website, including product descriptions, images, and logos, is the property of Homely Haven and may not be used without our permission.
  • We reserve the right to cancel or refuse orders at our discretion.

By adopting these standardized policies, Homely Haven can ensure that its customers have a clear understanding of how the company operates, and what they can expect when doing business with the company.